Responsible Gaming

Gambling always carries the risk of financial loss. No strategy or system can guarantee a profit, and outcomes are determined by chance. Responsible gambling means approaching betting as a form of entertainment, with a clear understanding of its risks.

1Red supports Australian players in maintaining healthy habits by offering account tools that put control directly in the player’s hands. The following principles form the foundation of a balanced and responsible approach to gambling:

• Set a fixed budget before playing and treat any losses as the cost of entertainment;
• Never chase losses by increasing bets in an attempt to recover funds;
• Treat gambling as a leisure activity, not a source of income;
• Keep track of the time spent playing and take regular breaks;
• Avoid gambling when feeling stressed, upset, or under the influence of alcohol;
• Use the account tools available on the platform to set deposit, loss, and session limits;
• Keep gambling separate from personal finances needed for essential living expenses;
• Be honest with yourself about your gambling habits and how they affect your daily life.

Gambling addiction is a serious condition that can develop gradually and is often difficult to detect in its early stages. Being aware of the warning signs is an important step toward protecting your financial and emotional wellbeing.

The following indicators may suggest that gambling has become a problem:

• Spending more money or time on gambling than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeatedly trying to control, cut back, or stop gambling without success;
• Thinking about gambling frequently, including planning future sessions or ways to obtain funds;
• Using gambling as a way to escape problems or relieve negative emotions;
• Lying to family members or others about the extent of gambling activity;
• Borrowing money, selling possessions, or neglecting financial obligations to fund gambling;
• Continuing to gamble despite significant negative consequences to personal, professional, or financial life;
• Neglecting work, study, or family responsibilities due to gambling;
• Experiencing guilt, anxiety, or depression related to gambling behaviour.

If several of these signs apply to your situation, seeking support is an important and positive step.

1Red provides players with access to a range of tools and resources to help prevent gambling from becoming harmful. The following practical steps can support safer and more controlled betting behaviour:

• Use the deposit limit feature in your account settings to cap the amount you can add to your account within a set period;
• Activate session time limits to control how long you spend playing in a single sitting;
• Use the loss limit tool to set a maximum amount you are comfortable losing over a defined timeframe;
• Request a cooling-off period if you feel you need a short break from gambling activity;
• Apply for a self-exclusion arrangement if you need a longer break from all gambling on the platform;
• Reach out to a professional counsellor or support service specialising in gambling addiction;
• Speak openly with a trusted friend or family member about your gambling habits;
• Avoid accessing gambling sites when experiencing emotional distress or financial pressure;
• Use budgeting tools to separate gambling funds from essential household finances;
• Review your gambling history regularly through your account activity log to stay informed about your patterns.

A number of reputable organisations in Australia provide free, confidential support for individuals experiencing gambling-related harm. Reaching out to these services is a practical and constructive step toward regaining control.

• Gambling Help Online – a free 24/7 counselling service available across Australia: www.gamblinghelponline.org.au;
• Lifeline Australia – crisis support and suicide prevention services available around the clock on 13 11 14: www.lifeline.org.au;
• Beyond Blue – mental health support including anxiety and depression related to gambling: www.beyondblue.org.au;
• MensLine Australia – telephone and online counselling for men dealing with gambling and related issues on 1300 78 99 78: www.mensline.org.au;
• Gambler’s Help (Victoria) – free counselling, financial advice, and support for those affected by gambling harm: www.gamblershelp.com.au;
• Financial Counselling Australia – free financial counselling for those dealing with debt or financial hardship related to gambling: www.financialcounsellingaustralia.org.au.

Players who have concerns about their gambling behaviour are encouraged to contact the 1Red support team directly. Support staff can assist with activating account controls, providing information about self-exclusion options, and directing players to appropriate external resources.

The following contact options are available to Australian players:

• Live Chat – available directly through the 1Red website for immediate assistance;
• Email – players can send a detailed message to the support team and expect a prompt response;
• Support Page – the Help section of the website contains information about responsible gambling tools and how to activate them.